LIMITED WARRANTY
Thank you for choosing a B-52 sound product. B-52 manufactures some of
the world’s best sounding and most reliable professional speaker
systems, amplifiers and components. E.T.I. Sound Systems, Inc., makers
of B-52, takes great pride in thoroughly testing each B-52 product
prior to shipment.
B-52 CABINETS: E.T.I. Sound Systems, Inc. offers a
lifetime warranty (effective January 1, 2002) to the original
purchaser that a B-52's cabinet construction will be free from defects
in material and workmanship. A dated sales receipt will establish
coverage under this warranty. This warranty does not cover service or
parts to repair damage caused by neglect, abuse, normal & wear and
cosmetic appearance of the cabinetry not directly attributed to
defects in material or workmanship, or service, repair, modifications
of the cabinet, which has not been authorized or approved by E.T.I. If
this product is defective in materials or workmanship as warranted
above, your sole remedy shall be repair or replacement as provided
above.
LOUDSPEAKER AND MID-RANGE COMPONENTS: E.T.I. Sound
Systems, Inc. warrants the original purchaser that B-52 loudspeakers
and/or midrange components will be free from defects in material and
workmanship for a period of (5) five years from the original purchase
date (effective January 1, 2002). A dated sales receipt will establish
coverage under this warranty. This warranty will automatically
terminate (5) years after the original retail sales date. This (5)
five-year warranty does not cover service or parts to repair damage
caused by accident, disaster, misuse, abuse, burnt voice-coils,
over-powering, negligence, inadequate packing or shipping procedures
and service, repair or modifications of the component which has not
been authorized or approved by E.T.I.. This warranty is in lieu of all
other expressed warranties. If this product is defective in materials
or workmanship as warranted above, your sole remedy shall be repair or
replacement as provided above.
HIGH-FREQUENCY DEVICES: E.T.I. Sound Systems, Inc.
offers a lifetime warranty (effective January 1, 2002) to the original
purchaser that B-52 high frequency (tweeters) devices will be free
from defects in material and workmanship. A dated sales receipt will
establish coverage under this warranty. This warranty does not
warranty neglect or abuse. NO WARRANTY IS OFFERED ON HIGH-FREQUENCY
DEVICES IN B-52 SYSTEMS WITH A BI-AMP SWITCH OPTION. The lifetime
warranty on high-frequency devices does not cover service or parts to
repair damage caused by accident, disaster, misuse, abuse, negligence,
inadequate packing or shipping procedures or service, repair or
modifications of the product which has not been authorized or approved
by E.T.I. This warranty is in lieu of all other expressed warranties.
If this product is defective in materials or workmanship as warranted
above, your sole remedy shall be repair or replacement as provided
above.
GUITAR AMPLIFIERS: E.T.I. Sound Systems, Inc.
warrants the original purchaser that B-52 guitar amplifiers will be
free from defects in material and workmanship for a period of (5) FIVE
years from the original purchase date (effective January 1, 2002). A
dated sales receipt will establish coverage under this warranty. This
warranty will automatically terminate (5) years after the original
retail sales date. This (5) five-year warranty does not cover service
or parts to repair damage caused by accident, disaster, misuse, abuse,
over-powering, negligence, inadequate packing or shipping procedures
and service, repair or modifications of the amplifier which has not
been authorized or approved by E.T.I.. This warranty is in lieu of all
other expressed warranties. If this product is defective in materials
or workmanship as warranted above, your sole remedy shall be repair or
replacement as provided above.
GUITAR AMPLIFIER TUBES: E.T.I. Sound Systems, Inc.
warrants the original purchaser that amplifier tubes used in B-52
Stealth Series All-Tube Amplifiers will be free from defects in
material and workmanship for a period of 90 DAYS from the original
date of purchase (effective January 1, 2002). A dated sales receipt
will establish coverahe under this warranty. This warranty will
automatically terminate 90 Days after the original retail sales date.
This 90-Day warranty does not cover service or parts to repair damage
caused by accident, disaster, misuse, abuse, over-powering,
negligence, inadequate packing or shipping procedures and service,
repair or modifications of the amplifier which has not been authorized
or approved by E.T.I.. This warranty is in lieu of all other expressed
warranties. If this product is defective in materials or workmanship
as warranted above, your sole remedy shall be repair or replacement as
provided above.
RETURN PROCEDURES: In the unlikely event that a
defect should occur, follow the procedure outlined below. Defective
products must be shipped, together with proof of purchase, freight
pre-paid and insured to the Authorized B-52 Dealer from whom you
purchased the product or directly to E.T.I. Sound Systems. If a
product must be returned to E.T.I. Sound Systems for warranty
replacement/repair, a Return Authorization Number must be obtained
from our Customer Service Department prior to shipping the product.
NEVER RETURN THE ENTIRE CABINET__JUST THE DEFECTIVE COMPONENT:
Identify and remove the defective component. If you are uncertain
which component is defective, or need directions for removing a
component, please contact our Customer Service Department for
assistance. Components which are a part of an original B-52 speaker
box must be sent directly to E.T.I. Products must be shipped in the
original packaging or its equivalent; in any case, the risk of loss or
damage in transit is to be borne by the purchaser. The Return
Authorization Number must appear in large print directly below the
shipping address. Always include a brief description of the defect,
along with your correct return address and telephone number. When
calling to inquire about a returned product, always refer to the
Return Authorization Number. If E.T.I. determines that the unit was
defective in materials or workmanship at any time during the warranty
period, E.T.I. has the option of repairing or replacing the product at
no additional charge, except as set forth below. All replaced parts
become a property of E.T.I.
Products replaced or repaired under this warranty will be returned via
ground-shipping-within the United States-freight prepaid. E.T.I. is
not responsible for costs associated with expedited shipping, either
to E.T.I. or the return of the product to the customer.
INCIDENTAL OR CONSEQUENTIAL DAMAGE: In no event will
E.T.I. be liable for any incidental or consequential damages arising
out of the use or inability to use of any B-52 product, even if E.T.I.
or a B-52 dealer has been advised of the possibility of such damages,
or any other claim by any other party. Some states do not allow the
exclusion or limitation of consequential damages, so the above
limitation and exclusion may not apply to you. This warranty gives you
specific legal rights and you may also have other rights which may
vary from state to state.
FOR YOUR PROTECTION: Please complete and mail the
Purchase Information Card within (10) ten days of the date of purchase
so that we may contact you directly in the event a safety notification
issued in accordance with the 1972 Consumer Product Safety Act. In
addition, we ask that you complete the brief questionnaire so me may
analyze your answers and in this way, help us evaluate our customer
needs.
CUSTOMER SERVICE: Our dedicated staff is ready to
help you with any B-52 warranty or product questions you may have.
Please call 323-277-4100 (9:00am to 4:00pm Pacific Standard Time,
United States).